Contact centre
Publications
2011 Annual industry statement
This statement provides a summary of ETITO’s key activities for the contact centre sector in 2011. Click here to read the full statement
Contact Centre e-newsletters
To view recent issues of the contact centre newsletter, click on the links below.
2011: ETITO contact centre e-newsletter: 003
2011: ETITO contact centre e-newsletter: 002
2011: ETITO contact centre e-newsletter: 001
2010 ETITO contact centre e-newsletter:004
2010 ETITO contact centre e-newsletter: 003
2010 ETITO contact centre e-newsletter: 002
2010 ETITO contact centre e-newsletter: 001
If you would like to subscribe to our contact centre newsletter, click here to send an email with your details.
Case studies
What's it like implementing national qualifications training in a contact centre? What are the benefits? What's it like working towards the National Diploma in Contact Centre Management [Level 5]? Click on the links below to read stories from various contact centres.
