LET'S TALK STATS
It's great to see winter hasn't meant a hibernation in enthusiasm for training.
We've got just over 800 trainees working towards contact centre and business administration qualifications and already this year 267 have achieved a qualification.
Congratulations to all who have achieved a qualification and to the important role of the many who support them in their efforts.
Here’s a snapshot below of the qualifications achieved so far this year in contact centres around New Zealand.
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QUALIFICATION ACHIEVED
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TRAINEE NUMBERS
|
|
Business Administration
|
10
|
|
Contact Centre
|
257
|
|
Contact Centre Operations (Level 3)
|
215
|
|
Contact Centre Management (Team Leader) (Level 4)
|
26
|
|
Contact Centre Management (Level 5)
|
1
|
|
Contact Centres with strand in Senior CSR L3
|
9
|
|
Contact Centres STRAND Management (Team Leader) L4
|
6
|
|
Grand Total
|
267
|
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